Shipping policy
📦 Shipping Policy
Last updated: May 2025
🕐 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email with your tracking number.
🚚 Shipping & Delivery Times
We ship worldwide. Estimated delivery times after dispatch:
- United States — 5–10 business days
- United Kingdom — 5–10 business days
- European Union — 7–12 business days
- Canada / Australia — 7–14 business days
- Rest of World — 10–20 business days
⚠️ Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons (e.g. Christmas, Black Friday).
💰 Shipping Costs
- FREE shipping on all orders over $49.99
- Orders under $49.99 — flat rate of $4.99
📍 Order Tracking
Once your order is shipped, you will receive an email with a tracking number. Please allow up to 5 business days for tracking information to update in the carrier's system.
Track your order anytime at: yourstore.com/track-order
🌍 Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes imposed by the destination country. These fees are not included in our prices and are the sole responsibility of the customer. We are required by law to declare the full value of all shipments.
📦 Multiple Packages
If you ordered multiple items, they may arrive in separate packages with individual tracking numbers. This is normal and there is no additional charge for multiple shipments.
❗ Delivery Issues
- Package not received? — Check with neighbors and your local post office. If still missing after 3 business days, contact us.
- Wrong or damaged item? — Contact us within 7 days of delivery with a photo and your order number. We will reship or refund immediately.
- Lost in transit? — If tracking has not updated for 15+ business days, contact us and we will reship or issue a full refund.
📧 Contact Us
Questions about your order? We're here to help!
- Email: support@yourstore.com
- Response time: within 24 hours (Mon–Fri)
By placing an order, you confirm that you have read and agreed to this Shipping Policy.